Below you will find answers to the most frequently asked questions. However, should you have any further queries, or require more information, please feel free to phone or use the link on our Contact Us page and we will respond as soon as possible.
Please use this link to view our full terms and conditions (PDF).
Q: What is included in the price?
A: We include everything to make your stay as comfortable as possible.
- Complimentary unlimited Broadband Internet connection.
- All utilities/ bills
- Smart TV
- Complimentary bathroom toiletries
- Arrival welcome basket
Q: How often are the apartments serviced?
A: A full cleaning service is provided once a week. Arrangements can be made to tailor this service to a guest’s requirements – please enquire at the time of booking.
Q: How do I gain access to my apartment, and will I be met on arrival?
A: Details of how to find the accommodation will be sent prior to your arrival. In most cases you will be met by a representative of CS Serviced Apartments but where this is not possible you will be contacted and given full details of how to gain access to your apartment.
Q: What happens if there is an emergency?
A: Your information pack will provide a number to contact in the event of an emergency.
Q: How and when do I pay for my apartment?
A: Payment is due no later than 4 weeks prior to arrival. Payment options will be shown on the confirmation invoice.
Q: What is your cancellation policy?
A: All cancellations, for whatever reason must be made in writing or by email and cancellation charges will be applied as follows:
- More than 28 days’ notice – no charge
- Less than 28 days – full charges.
Q: How many people can stay in one of your apartments?
A: Both our deluxe one-bedroom apartment and our executive one bedroom accommodate up to 2 guests. The two-bedroom apartment accommodates up to 4 guests. Over occupancy is not permitted at any time.
Q: Are the apartments suitable for children?
A: We generally don’t consider our one-bedroom apartments suitable for children. Children over 12 are welcome in the two-bedroom apartment and count towards the occupancy.
Q: Do you offer long stay discounts?
A: Please call to discuss your requirements.
Q: What time is check-in and check-out?
A: Our standard check-in time is 3.00pm onward and check-out time 11.00am. However, we will always try to be flexible to accommodate our guests’ requirements.
Q: Is there any on-site parking?
A: Unfortunately, we do not have our own car park. However, short-term roadside parking is available outside the apartments and free unrestricted roadside parking a few minutes’ walk away. The nearest car park is just around the corner and costs approximately £5 per day – it is free of charge between the hours of 6pm and 8am.
Q: Can I bring my pet?
A: It is our policy not to accept pets.
Q: Is there a minimum length of stay?
A: There is no minimum length of stay in our apartments, although stays of one night are subject to availability and may attract a supplement.
Q: Are the apartments suitable for disabled guests?
A: The apartments are situated on the first floor and there is no lift, therefore, in most cases would be unsuitable for those with limited mobility.
Q: Can I smoke in my apartment?
A: We operate a strictly no smoking policy. A fine of £150 will be imposed for infringement of this policy.